Pricing
Custom chatbot pricing in Australia
Matey’s custom chatbots cost $149 AUD a month or $1,490 a year, with the build, the install, and the first month free. Every plan includes unlimited conversations with no per-chat fees. Custom AI agents and bigger builds are quoted on the job.
Yearly
Two months free- Everything in monthly
- Your custom chatbot, built and installed free
- One payment a year
- Works out to two months free against $149 a month
Monthly
- Your custom chatbot, built and installed free
- First month free
- Unlimited conversations
- Monthly report of what customers asked
- Changes whenever you need them
- Cancel with an email, no notice period
Custom
- Custom AI agents
- Company brains for your team
- Hooks into your own systems
- Several bots across sites or brands
How much does an AI chatbot cost in Australia?
An AI chatbot costs an Australian small business anywhere from nothing to over $1,000 a month.
Free chat apps like Shopify Inbox cost nothing, but you set them up and your staff answer whatever the AI can’t. Paid do-it-yourself AI chatbots start at around $56 a month and charge more as your conversations grow. Helpdesks with AI add a fee for every question the bot answers. A custom chatbot from Matey is a flat $149 a month.
| Chatbot | Price (AUD) | How you pay | Who sets it up |
|---|---|---|---|
| Shopify Inbox | Free | Free with a Shopify plan, Basic or higher. Its AI agent answers from your catalogue and policies, then hands over to your staff. | You |
| Tidio Lyro | From about $56 a month (US$39) for 50 AI conversations | Per AI conversation. 100 cost US$75 a month and 300 cost US$210. | You |
| Chatbase | From about $57 a month (US$40) for 700 message credits | Per message credit. Better AI models use more credits per answer. | You |
| Gorgias with AI Agent | From about $57 a month (US$40) for 50 tickets and 30 AI answers | About $1.43 (US$1) for each question the AI resolves, on top of the helpdesk plan. | You |
| Matey | $149 a month, or $1,490 a year | Flat. Unlimited conversations, built and installed free. | Matey |
Prices from each company’s own pricing page, on monthly billing. US dollar prices converted at 1.43 Australian dollars to the US dollar.
What makes an AI chatbot cost more in Australia?
- How many conversations you get.
Per-conversation plans grow with your traffic, so your busiest month costs the most.
- Which AI model answers.
Credit plans charge more credits per answer for the better models.
- Seats and tickets.
Helpdesks charge per staff member or per ticket on top of the AI.
- Your time.
DIY tools are cheap because you do the setup, the training, and the fixing.
- The US dollar.
Most chatbot tools bill in US dollars, so your bill moves with the exchange rate.
Per conversation, per resolution, or flat: which chatbot pricing is cheaper?
Flat chatbot pricing is cheaper once you’re busy. Per-conversation pricing is cheaper while you’re quiet.
Take a store whose chatbot handles 300 conversations a month. Tidio’s Lyro charges US$210 a month for 300 AI conversations, about $300. Gorgias charges US$1 for each question its AI resolves, so 300 is about $430 in AI fees alone. Matey stays at $149.
Want the whole comparison? The 5 best AI chatbots for small business in Australia puts each one side by side, or see how a custom chatbot gets built.
Questions people ask
Is there a setup fee for a custom chatbot from Matey?
No. Matey builds and installs your custom chatbot free, and the first month is free.
Does Matey charge per conversation?
No. $149 a month covers unlimited conversations, so your bill is the same in your busiest month.
What is the difference between Matey’s monthly and yearly plans?
Same chatbot, same service. The yearly plan is $1,490 paid once a year, which works out to two months free against paying monthly.
Can I cancel my Matey chatbot plan?
Yes. Cancel the monthly plan with an email. There is no lock-in and no notice period.
How much does a custom AI agent cost in Australia?
A custom AI agent from Matey is quoted on the job, because no two agents do the same work. Tell us what you want it to do and you will get a straight price back.
Are Matey’s prices in Australian dollars?
Yes. Every Matey price is in Australian dollars.
Not sure which plan fits?
Tell us about your website and what you need it to do. You’ll get a free demo and a straight answer.