Chatbot solutions
Matey builds custom chatbot solutions for Australian ecommerce stores, retailers, tradies, and service businesses. Our fully customisable chatbots are built on your own products, prices, stock, and policies, and a first version is usually ready within 24 hours. Every Matey chatbot works on Shopify, WooCommerce, Magento, BigCommerce, Wix, Squarespace, or a custom site, and costs a flat $149 AUD a month after a free first month.
Custom chatbot development is building a chatbot around one business instead of filling in a template.
The chatbot reads that business’s real products, prices, stock, and policies. It follows the owner’s rules: what it can promise, what it never says, and when it hands a customer to a person.
It hooks into the systems the business already runs, like its store, booking calendar, or inbox. Then it gets tuned until it sounds like the business, not a call centre.
Finds the right product out of thousands, in stock and in the customer’s size, with a link or an add to cart button.
Shipping, returns, warranty, and hours, quoted from your pages. Never guessed.
Says what you would say about refunds, discounts, and price matches, and nothing you wouldn’t.
When it can’t finish the job, your team gets the customer’s details and a written summary in the inbox you already use.
Stock levels, hire calendars, and bookings, checked while the customer waits.
A monthly report of every question, and the ones your website had no answer for.
Two real custom chatbot examples Matey has built.
A DIY chatbot builder is the better call if you have a short FAQ, time to tinker, and no budget. A custom chatbot is the better call when you have a real catalogue, rules that matter, and no time to babysit a bot.
| Question | DIY chatbot builder | Custom chatbot from Matey |
|---|---|---|
| Who sets it up | You | We do, then you check it |
| Where answers come from | Whatever it could read off your site | Your full catalogue, stock, policies, and rules |
| When it doesn’t know | Answers anyway, gaps included | Says so and hands over with a summary |
| Changes | You log in and fiddle | Tell us, usually live the same day |
| Price | A monthly plan plus conversation caps | A flat $149 a month, unlimited conversations |
| Who you talk to | A help centre | The person who built it |
Send your website. We build a first version from your public pages and products, usually within 24 hours, and you try it on your own homepage.
What it can promise, what it never says, how it talks, and when it hands a customer over to you.
Every odd answer gets fixed, usually the same day, and we keep going until you’re happy.
One line of code on your site. Then a monthly report, and changes whenever you need them.
Custom chatbot development with Matey costs nothing up front. It’s built and installed free, and the first month is free. Then it’s a flat $149 AUD a month, or $1,490 a year. Bigger jobs, like several bots, deep hooks into your systems, or AI agents, are quoted.
See pricingCustom AI agents work behind the scenes: a company brain that answers your team’s questions, an agent that sorts the inbox and drafts replies, or one that finds and researches leads. Matey runs its own business on one.
Custom AI agentsCustom chatbot development with Matey takes days, not months. A first version is usually ready within 24 hours of you sending your website. Testing takes as long as you want: we go round until you’re happy.
Yes. A custom chatbot from Matey works with Shopify, WooCommerce, Magento, BigCommerce, Neto, Wix, Squarespace, or a custom site. It goes on with one line of code, and on Shopify it can hand customers to your existing Shopify chat.
A custom chatbot is built not to. A matey only recommends products its search of your real catalogue returns, quotes policies from your own pages, and hands over when it doesn’t know. When it gets something wrong, you tell us and it gets fixed.
No. We build your custom chatbot, set the rules with you, and install it, or you paste one line of code yourself. Your job is telling us when something changes.
You do. Conversations are saved so you get your monthly report and mistakes can be fixed. They are only used to run your chatbot, and they are deleted when you leave.
Send an email. The monthly plan has no lock-in and no notice period.
Send us your website and we’ll build you a free demo from your own products, prices, and policies. If you like where it’s going, we build the real one, free for the first month.